FAQ

  • What do you offer?

    CDCo templates is a subsidiary of Community Design Company LLC. We are here to offer you easy to use DIY Squarespace templates and affordable maintenance service for those templates.

  • How does it work?

    When you purchase a template from us, we get your order and within 48-hrs we send ownership of that template to your email address. You then accept the invite and we’ll transfer ownership to you.

    You then edit your website by adding your own text/images. All of our templates use Squarespace Unsplash images which are free to use.

  • What if I need help adding content?

    These templates are sold to be DIY, meaning you add content yourself. This is generally an easy process as you are simply editing the blocks and pages we’ve already designed for you. However, if you require hands on design assistance for a template you can purchase that service here.

    Use offer code HELP75 at checkout.

  • What version of Squarespace is my template on?

    Most of our templates are on Version 7.1 unless otherwise noted. 7.0 templates are available upon request. If you have an existing site on 7.0 and want to move to 7.1, contact us for options.

  • Can I get a refund?

    Refunds are not available after 5 days of purchase and are only provided for approved reasons. (This means not every request will end in a full refund).

    If you experience an issue with your template, need help editing your site or using any Squarespace features please contact us first! We’re happy to offer additional help or point you in the right direction.

    If you require hands on design assistance for a template you can purchase that service here.

    Use offer code HELP75 at checkout.

  • Are you affiliated with Squarespace?

    CDCo and Community Design Company LLC are not affiliated with Squarespace. We are experts in the Squarespace platform, UX/UI and site design. We do note receive discounts, payments or benefits for offering you this service. Our goal is to simply offer templates for Squarespace sites at a cheaper price + more services than other experts out there.

    Note: “Squarespace” is a Brand Asset of Squarespace, Inc. Community Design Co. LLC is not affiliated with Squarespace, Inc.

  • Do you offer phone support?

    While we try to keep communication limited to email, we do offer up to two 30-minute chats per month for each member. You can choose from phone or video chat.

    This communication strategy has helped us maintain our pricing at the lowest possible level, while ensuring a positive experience for all of our members.

    If you have questions, send us a message.